Woyce
A comprehensive AI-powered business platform for pest control operators that unifies sales management, omnichannel communication, call analytics, business intelligence, inventory tracking, and ROI reporting — all in one system.
Calls handled fully by AI
A comprehensive AI-powered business platform for pest control operators that unifies sales management, omnichannel commu…
Reduction in staffing cost
A comprehensive AI-powered business platform for pest control operators that unifies sales management, omnichannel commu…
Customer satisfaction
A comprehensive AI-powered business platform for pest control operators that unifies sales management, omnichannel commu…
PCO Intelligence is a full-stack operations and intelligence platform built specifically for pest control businesses. It replaces disconnected tools with a single hub that manages leads and deals, centralises customer communication across channels, transcribes and analyses every call with AI, tracks technician inventory, and measures marketing ROI down to the exact campaign. Integrations with RingCentral, FieldRoutes, and VoiceForPest ensure data flows seamlessly across the existing toolchain.
We validated every challenge before writing production code. The right column shows the pain points we tackled head-on and how we approached each one.
Supplemented Amazon Connect with a post-processing Python Lambda that uses fuzzy matching and a custom entity dictionary to improve recognition.
Built an event-driven sync layer using AWS that pushes stock delta updates to both the web dashboard and the mobile app within seconds of any change.
Created a unified data pipeline that ingests webhooks from RingCentral, FieldRoutes, and VoiceForPest into a central MySQL data warehouse for cross-source reporting.
The instinct on complex projects is to rebuild everything from scratch. We pushed back. A full rewrite often means months of regressions while engineering rebuilds features that were already working.
We mapped the existing workflow against actual usage. The result was clear: a small set of features accounted for the majority of user time. We rebuilt the core, shipped fast, and extended outward.
On the technical side, we made clear decisions early and held them. The right column shows what we chose, and why.
Custom Third-Party Workflow Integration — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Omnichannel Communication Hub — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom AI-Powered Call Analytics — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Workforce Performance Analysis — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Every feature was scoped and delivered with a focus on speed, reliability, and getting out of the user's way.
Users can connect their existing tools, such as RingCentral, FieldRoutes, and VoiceForPest, directly into the platform. This integration ensures a seamless flow of data across different systems without manual data entry.
Users can interact with customers through a unified chat system that supports email, SMS, and instant messaging. This feature ensures all client communications are kept in one accessible location for better service.
Users can access automated call transcriptions, summaries, and intelligent insights generated from customer conversations. This tool helps teams analyse call quality and identify lead qualification opportunities automatically.
Users can monitor technician performance and analyse revenue trends relative to time spent on jobs. This helps management optimise scheduling and improve overall operational efficiency.
Users can view real-time analytics and custom reports through integrated Power BI and data warehouse tools. This allows business owners to make data-driven decisions based on live campaign and revenue performance.
Users can analyse the complete journey from lead generation to revenue to determine the exact return on investment for marketing campaigns. This provides full visibility into which strategies are driving the most growth over time.
Users can track stock levels across both main warehouses and individual technician trucks in real-time. The system also monitors material usage and automates compliance reporting specifically for pest control operations.
Users can track calls, manage customers, and monitor deals from a centralised sales dashboard to improve performance. This system helps sales teams organise leads and close business deals more efficiently.
We benchmark before we touch anything. Every metric was logged before we wrote a line of production code.
We ship fast. Talk to us about your product idea and we'll tell you exactly how we'd approach it.
