Question 1

What is voice AI?

Accepted Answer

Voice AI uses speech recognition and natural language processing to let users interact with applications by speaking instead of typing. Examples include voice bots, IVR systems, and voice assistants.

Question 2

How does Twilio voice AI work?

Accepted Answer

Twilio Voice connects phone calls to AI backends. We use Twilio with Amazon Lex or custom NLP to build voice bots that handle inbound/outbound calls, answer questions, and route callers.

Question 3

Can you build a voice bot that works over phone calls?

Accepted Answer

Yes. We build phone-based voice bots using Twilio Voice and Amazon Lex that handle inbound calls, answer FAQs, collect information, and escalate to human agents.

Question 4

Do you use Amazon Lex for voice AI?

Accepted Answer

Yes. Amazon Lex provides automatic speech recognition (ASR) and NLU for building voice interfaces. We integrate it with Twilio, Alexa, and custom voice applications.

Voice AI & Voice Bot Development

Voice AI & Voice Bot Development