Vagmi AI,
AI voice agents for smoother clinic operations
Vagmi AI — Healthcare Case Study
A clinic operations platform powered by AI voice agents that support patient appointments and interactions, live queue management, doctor availability, and call records.
Three numbers that
tell the story upfront.
Illustrative patient calls handled by AI
A clinic operations platform powered by AI voice agents that support patient appointments and interactions, live queue m…
Illustrative reduction in missed appointments
A clinic operations platform powered by AI voice agents that support patient appointments and interactions, live queue m…
Illustrative reduction in front-desk workload
A clinic operations platform powered by AI voice agents that support patient appointments and interactions, live queue m…
Before we got here,
here's what wasn't working.
Vagmi AI brings patient communication and day-to-day clinic coordination into one platform. AI-powered voice agents handle appointment and patient interactions, while clinic teams can manage schedules, doctor availability, live patient queues, call recordings, playback, and transcriptions.
We confirmed every challenge with the team before writing a line of production code. The right column lists the pain points we tackled head-on and how we approached each one.
What wasn't working
BEFOREConnecting patient voice interactions with everyday clinic workflows.
Unified AI voice agents, appointment scheduling, doctor availability, and call records in one clinic operations platform.
Giving clinic teams a clear view of waiting patients and service activity.
Added live patient queue and token management alongside clinic reports and usage information.
Don't over-engineer.
Solve what matters, ship fast.
The instinct on complex projects is to rebuild everything from scratch. We pushed back. A full rewrite often means months of regressions while engineering rebuilds features that were already working.
We mapped the existing workflow against actual usage. The result was clear: a small set of features accounted for the majority of user time. We rebuilt the core, shipped fast, and extended outward.
On the technical side, we made clear decisions early and held them. The right column shows what we chose, and why.
4 decisions we made early
CHOSEN / REJECTEDAI Voice Agents — how we built it
Custom AI Voice Agents — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Live Patient Queue & Tokens — how we built it
Custom Live Patient Queue & Tokens — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Appointment & Doctor Scheduling — how we built it
Custom Appointment & Doctor Scheduling — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Call Recordings & Transcriptions — how we built it
Custom Call Recordings & Transcriptions — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
5 features that
define the product experience.
Every feature was scoped and shipped with the same priorities: speed, reliability, and staying out of the user's way.
AI Voice Agents
Support patient appointments and clinic interactions through AI-powered voice conversations.
Live Patient Queue & Tokens
Give clinic teams a live view of waiting patients and token progress.
Appointment & Doctor Scheduling
Coordinate patient appointments alongside doctor schedules and availability.
Call Recordings & Transcriptions
Review call recordings with playback and corresponding conversation transcriptions.
Clinic Reports & Subscription Management
Access clinic reports and usage information, and manage the clinic subscription.
What changed,
measured against the day-one baseline.
We benchmark before we touch anything, logging every metric below against its state before we wrote a line of production code.
Want to build
something like this?
We ship fast. Talk to us about your product idea and we'll tell you exactly how we'd approach it.