Woyce
Fully customisable omnichannel AI chatbot that deploys across web, WhatsApp, SMS, and email with unified conversation history.
Channel integrations
Fully customisable omnichannel AI chatbot that deploys across web, WhatsApp, SMS, and email with unified conversation hi…
Messages handled monthly
Fully customisable omnichannel AI chatbot that deploys across web, WhatsApp, SMS, and email with unified conversation hi…
First-bot-resolution rate
Fully customisable omnichannel AI chatbot that deploys across web, WhatsApp, SMS, and email with unified conversation hi…
OmniAI Chatbot is a white-label conversational AI platform that businesses embed across every customer touchpoint. A single bot configuration runs consistently across web widgets, WhatsApp Business, SMS, and email, with all conversations unified in one inbox.
We validated every challenge before writing production code. The right column shows the pain points we tackled head-on and how we approached each one.
Implemented proactive notification templates pre-approved via Meta Business Manager to re-engage users after the window expires.
The instinct on complex projects is to rebuild everything from scratch. We pushed back. A full rewrite often means months of regressions while engineering rebuilds features that were already working.
We mapped the existing workflow against actual usage. The result was clear: a small set of features accounted for the majority of user time. We rebuilt the core, shipped fast, and extended outward.
On the technical side, we made clear decisions early and held them. The right column shows what we chose, and why.
Custom Channel-agnostic Bot Engine — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Unified Inbox — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Bot Builder (No-code) — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Live Agent Escalation — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Every feature was scoped and delivered with a focus on speed, reliability, and getting out of the user's way.
A single bot logic layer that adapts its output format to the target channel (web, WhatsApp, SMS, email).
All conversations across channels appear in one inbox with full history, labels, and CRM sync.
Drag-and-drop flow builder for creating conversation paths with conditional branching.
Seamless transfer to a human agent with full bot conversation context.
We benchmark before we touch anything. Every metric was logged before we wrote a line of production code.
We ship fast. Talk to us about your product idea and we'll tell you exactly how we'd approach it.