Woyce
Custom ServiceNow dashboards and widgets providing enhanced IT service management visibility, SLA tracking, and operational analytics.
Faster SLA reporting preparation
Custom ServiceNow dashboards and widgets providing enhanced IT service management visibility, SLA tracking, and operatio…
Custom widgets delivered
Custom ServiceNow dashboards and widgets providing enhanced IT service management visibility, SLA tracking, and operatio…
Manager satisfaction score
Custom ServiceNow dashboards and widgets providing enhanced IT service management visibility, SLA tracking, and operatio…
A series of custom ServiceNow dashboard implementations for enterprise ITSM clients. The project involved building custom widgets, table configurations, and Glide scripting to surface operational KPIs and SLA adherence data that the out-of-box dashboards could not provide.
We validated every challenge before writing production code. The right column shows the pain points we tackled head-on and how we approached each one.
Used a build transpilation step to polyfill ES6+ features and bundled them as Service Portal static assets.
The instinct on complex projects is to rebuild everything from scratch. We pushed back. A full rewrite often means months of regressions while engineering rebuilds features that were already working.
We mapped the existing workflow against actual usage. The result was clear: a small set of features accounted for the majority of user time. We rebuilt the core, shipped fast, and extended outward.
On the technical side, we made clear decisions early and held them. The right column shows what we chose, and why.
Custom Executive SLA Dashboard — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Incident Priority Heatmap — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Custom Report Builder — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Real-time Alert Widget — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Every feature was scoped and delivered with a focus on speed, reliability, and getting out of the user's way.
Executive-level widgets showing SLA breach rates, resolution times, and trend charts by service tier.
Visual heatmap of open incidents by priority, assignee, and age to surface bottlenecks.
Self-service report builder allowing IT managers to create and schedule custom reports.
Live widget that surfaces P1/P2 incidents immediately on the dashboard without page refresh.
We benchmark before we touch anything. Every metric was logged before we wrote a line of production code.
We ship fast. Talk to us about your product idea and we'll tell you exactly how we'd approach it.