Woyce
An AI-powered front desk portal for clinics that automates appointment booking, cancellations, and rescheduling via AI, with call logs, transcriptions, chat history, and a management panel for full operational control.
Reduction in intake processing time
An AI-powered front desk portal for clinics that automates appointment booking, cancellations, and rescheduling via AI, …
Citizens served in first quarter
An AI-powered front desk portal for clinics that automates appointment booking, cancellations, and rescheduling via AI, …
First-contact resolution rate
An AI-powered front desk portal for clinics that automates appointment booking, cancellations, and rescheduling via AI, …
MOF Frontdesk AI Portal transforms clinic front desk operations with a fully automated AI agent. Patients can book, cancel, and reschedule appointments through natural AI-powered conversations — with full call logs, transcriptions, and chat history captured automatically. The management panel gives clinic staff complete control over appointment status, while customisable agent voices and Twilio number purchasing make setup fast and deployment straightforward.
We validated every challenge before writing production code. The right column shows the pain points we tackled head-on and how we approached each one.
Deployed OpenAI via Azure Government cloud endpoint with data residency controls and VPC-isolated workloads.
Designed multi-step guided conversation flows with validation and inline help, reducing incomplete submissions by 70%.
The instinct on complex projects is to rebuild everything from scratch. We pushed back. A full rewrite often means months of regressions while engineering rebuilds features that were already working.
We mapped the existing workflow against actual usage. The result was clear: a small set of features accounted for the majority of user time. We rebuilt the core, shipped fast, and extended outward.
On the technical side, we made clear decisions early and held them. The right column shows what we chose, and why.
Custom AI Appointment Booking Agent — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Book, Cancel & Reschedule via AI — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Call Logs, Transcriptions & Chat History — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Custom Appointment Management Panel — built for this product's exact needs and data model.
Generic SaaS tool that would require heavy workarounds and compromise the user experience.
Every feature was scoped and delivered with a focus on speed, reliability, and getting out of the user's way.
An AI agent handles the full appointment booking experience, guiding patients through scheduling in natural conversation.
Patients can book, cancel, and reschedule appointments entirely through AI-powered conversations.
Every interaction is captured with full call logs, transcriptions, and chat history for review and compliance.
Clinic staff can manage appointment status, view bookings, and take action from a dedicated management panel.
Choose and customise the AI agent's voice to match the clinic's brand and patient experience.
Purchase and assign a phone number directly from the platform to get the AI phone agent live quickly.
We benchmark before we touch anything. Every metric was logged before we wrote a line of production code.
We ship fast. Talk to us about your product idea and we'll tell you exactly how we'd approach it.